Interactive Sessions: Client Issues

If you are starting an interactive session with someone else, and you get the message "Unable to start an interactive session", the following tips can help determine the root cause, and hopefully get your session going quickly.

Qualified uses Firebase to create it's real-time interactive sessions. Without access to the Firebase service, your session will not work.

"Unable to load Firebase"

This occurs when the library for Firebase is unable to be loaded. This is almost always caused by something like an ad-blocker preventing the client-side JavaScript library from loading.

• Ensure that you aren't using an adblocker on the Qualified domain, or at least whitelist the firebase-*.js library.
• Ensure you don't have any network-level firewalls preventing access to the Firebase javascript library.

"Unable to connect to Firebase"

This occurs when the library has loaded, but the application is unable to connect to the Firebase servers.

• Ensure that you aren't blocking access to *.firebaseio.com.
• Ensure that you don't have any network-level firewalls preventing access to firebaseio.com.
• Ensure that you don't have anything preventing socket connections for real-time data.
• Check to see if there are any known issues with the Firebase service, which usually come back up on their own.
• If none of the above are true, try reloading the page anyway, and see if it's a temporary outage.

"Unknown"

If an unknown error occurs, you can try the above, but focus on:

• Check to see if there are any known issues with the Firebase service, which usually come back up on their own.
• If none of the above are true, try reloading the page anyway, and see if it's a temporary outage.

Contact Support

If you cannot find a solution above, please contact Qualified support for more help.